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FAQ

Shipping

When will my order be shipped?

We process and ship orders on Monday through Friday. If we're running low on a particular product and it would affect your shipping time, we'll let you know on the product's page.

How much is shipping?

Orders shipped to UK addresses are sent via Royal Mail First Class and cost £6 per order. International orders are sent via Royal Mail Airmail and cost £8 per order to Europe and £10 per order to the rest of the world.

How long will it take my package to arrive?

Orders to the UK will arrive in about 3-5 business days. Orders to Europe will arrive in about 10-15 business days. Orders to countries outside of Europe may take slightly longer.

Can you re-route packages if I enter the wrong address?

Please double check your address during checkout. Unfortunately, we cannot be responsible for any packages not delivered due to incorrect or outdated addresses.

Payment & Policies

What is your return policy?

Because we’re a small company, we aren’t able to accommodate non-defective returns. However, if something goes wrong with your order, we’ll do whatever we can to make it right.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, or PayPal account payments. You do not need to have a PayPal account to buy from our store.

Anything Else?

When will you make a typographic map of my city?

Making these maps is a labor-intensive process. We have a list of major cities we’re hoping to produce. If you want, tell us what city you would like us to map using our suggestion box on the contact page.

Can I place a wholesale order?

For all wholesale enquiries or to receive a full wholesale pricing list, please email us at wholesale@axismaps.com.